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FAQs

  1. Where is Fine Foutas, LLC Located?

We are a US based ecommerce store located at:

14418 Seneca Road

Darnestown, MD 20874, USA

  1. Do you have a physical store?

No, we are currently an online store only.

  1. How do I care for and wash my Foutas?

We recommended you wash your Fouta twice before using them for maximum absorbency and softness. Our Foutas are machine washable and we recommend washing them on cold or no higher than 30 degrees. To dry them, it’s best to hang dry (especially if they’re out in the sun as they dry in minutes because they are so light and thin) or you can also tumble dry them on low heat. Over drying them in the tumble drier could shrink them a little so be careful. Our Foutas do not bleed or fade with wash, in fact, the more you wash them the softer they become which is another great thing about them. Also, a quick iron can do wonders for your Foutas. Please note, the Honeycomb Foutas wrinkle a little more than the Flatweave Foutas.

  1. Where are our products made?

All our Foutas are handwoven in Tunisia and are made by local artisans. We spend a lot of time sourcing the best of the best and the finest artisans.

  1. How long will it take for my items to arrive?

For standard, in-stock orders, we will ship your purchase out to you within three business days. For Standard Ground shipments, most orders are delivered within one week. We also offer Express Saver, 2-Day, & Standard Overnight services for faster delivery.

  1. Which shipping carriers do you use?

We ship via FedEx. For any questions or concerns regarding our shipping carrier or method, please email bonjour@finefoutas.com

  1. Do you ship internationally?

We are happy to ship internationally, however our website is unable to process our most competitive international shipping rates at this time. Please contact bonjour@finefoutas.com to place your international order and to learn more about our customs, duties, and taxes policy. 

  1. Returns and exchanges

 Due to the nature of our handmade Foutas, some irregularities in weave and color may occur and should not be considered as damaged.

 However, we only want satisfied customers, so if you are unsatisfied with your product then we will accept returns/exchanges within 7 days of receipt of your shipment from us. Returns must be sent Insured and Signature Confirmation to ensure that we do receive your return. Upon receipt of your approved return, Fine Foutas will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Fine Foutas; all shipping charges are at the customer’s responsibility.

Please send returned items to:

Fine Foutas, LLC

Returns & Exchanges Department

14418 Seneca Road

Darnestown,

Maryland 20874

Items on sale or clearance are not eligible for refunds or exchanges.

9. I have questions about your products?

We love hearing from our customers! If you have a question, please contact us at bonjour@finefoutas.com or call 1-202-680-2909 and we will be happy to talk with you.

10. Last but not least, please keep this in mind when you make a purchase…

All Fine Foutas products are handcrafted, as with most individually handmade items, minor variations in design and slight imperfections in production do occur, which are only meant to enhance the beauty and uniqueness of the product, making it ‘one of a kind’. As a result, although pieces may be of the same design, there may be minor variations in style, shape or design, and they will not be exactly alike. Therefore, Fine Foutas cannot guarantee that the product pictured will be exactly the same as the actual product you have ordered.

Fine Foutas, LLC attempts to display all products as accurately as possible - colors, styles and sizing will be represented as best as we can. However, please be aware that there are a number of factors, such as lighting and photo quality that will determine how true to life the representation of the colors are. We cannot guarantee that the colors shown on our website matches the actual product 100%.

 

Thank you for taking the time to read our FAQ’s page. To view our Fouta Collections Click Here!

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